Return & Refund Policy

At Central Beauty, we are committed to providing high quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns under the conditions described below. Please read this policy carefully before initiating a return.

1. Returns

🔹 You have 30 days from the date of delivery to request a return.

🔹 Items must be unused, in original condition, and in the original packaging to qualify for a return.

🔹 Once we receive the returned item, we will process the refund within 10 business days to the original payment method.

🔹 Shipping fees are non refundable.

🔹 Return shipping costs are the buyer’s responsibility, unless Central Beauty made an error with the order, such as sending the wrong item.

2. Exchanges

🔹 We do not offer direct exchanges.

🔹 If you need a different size, color, or variation, please return the original item and place a new order for the desired product.

🔹 Returned items will be processed within 10 business days after receipt.

3. Damaged or Defective Items

🔹 Please inspect your order immediately upon delivery.

🔹 If your item arrives damaged or defective, contact us within 48 hours of receipt.

🔹 Include clear photos showing the issue.

🔹 We will resolve the situation promptly by offering a replacement or a full refund at no additional cost.

4. Non Returnable Items

To ensure fairness and quality control, the following items are not eligible for return:

🔹 Items that have been used, worn, or damaged by the customer.

🔹 Promotional or discounted items, unless the wrong item was sent.

🔹 Items returned without prior authorization from our support team.

5. How to Initiate a Return

To request a return, please email us at info@mycentral.beauty

with the following information:

✔ Order number
✔ Reason for the return
✔ Photos, if the item is damaged or defective

Once your request is approved, we will send you return instructions. Items sent back without authorization may not be processed.

📍 Return Address:
Central Beauty
3046 Monticello Place
Orlando, FL 32835
United States of America

6. Processing and Shipping Times

🔹 To offer competitive pricing, Central Beauty works with multiple fulfillment centers across different regions.

🔹 Orders may ship from different locations, and delivery times vary depending on the destination country.

🔹 Return processing may take up to 10 business days after the item is received.

🔹 Refunds are issued to the original payment method once the return is fully processed.

⏳ Please note: Our logistics model differs from large retailers with centralized warehouses. This allows us to offer a broader selection of products at better prices, but delivery times may occasionally be longer. We appreciate your understanding.

7. Contact Us

If you have any questions about this return and refund policy, please contact us:

📩 Email: info@mycentral.beauty